Overview
BAS helps a business handle customer conversations through WhatsApp Cloud API and optional Telegram Business while preserving human escalation, real catalog truth, and operator control.
System 02 / Business automation
BAS AI STAFF
Customer commerce automation that connects business conversations to catalog, order, payment-confirmation, escalation, and operator workflows.
Production-verified coreBuyer dashboardExternal channel setup required
Problem solved
Manual messaging can slow response, fragment order context, and make escalation difficult. BAS connects the conversation layer to structured commerce operations without inventing product price or stock.
Major capabilities
- Customer conversations, memory, language handling, and safe response logic
- Catalog, orders, customers, campaigns, alerts, and channel readiness
- Manual mobile-money confirmation and protected financial roles
- Human escalation, Founder alerts, allowlists, and authenticated operator dashboard
Architecture & technology
FastAPI backend, isolated database configuration, static buyer dashboard, WhatsApp Cloud API and Telegram adapters, persisted alerts, automated regression suite, and reviewed deployment runbooks.
External dependencies
A buyer supplies their own Meta/WhatsApp and optional Telegram assets, hosting, TLS, and secrets. Platform approval, customer outcomes, and third-party availability are not guaranteed.